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| 1 | <?php |
| 2 | |
| 3 | namespace App\Services\RolePlay; |
| 4 | |
| 5 | use App\Http\Models\Auth\User; |
| 6 | use App\Http\Models\RolePlayConversations; |
| 7 | use App\Http\Models\RolePlayProjects; |
| 8 | use App\Http\Models\RolePlaySkillProgressions; |
| 9 | use App\Http\Models\UserRolePlayProgression; |
| 10 | use App\Http\Services\ScorecardResolverService; |
| 11 | use Carbon\Carbon; |
| 12 | use MongoDB\BSON\UTCDateTime; |
| 13 | |
| 14 | class DashboardMetricService |
| 15 | { |
| 16 | protected RolePlayConversations $conversationModel; |
| 17 | |
| 18 | protected RolePlaySkillProgressions $skillProgressionModel; |
| 19 | |
| 20 | protected RolePlayProjects $projectModel; |
| 21 | |
| 22 | protected ScorecardResolverService $scorecardResolver; |
| 23 | |
| 24 | public function __construct( |
| 25 | RolePlayConversations $conversationModel, |
| 26 | RolePlaySkillProgressions $skillProgressionModel, |
| 27 | RolePlayProjects $projectModel, |
| 28 | ScorecardResolverService $scorecardResolver |
| 29 | ) { |
| 30 | $this->conversationModel = $conversationModel; |
| 31 | $this->skillProgressionModel = $skillProgressionModel; |
| 32 | $this->projectModel = $projectModel; |
| 33 | $this->scorecardResolver = $scorecardResolver; |
| 34 | } |
| 35 | |
| 36 | public function getProgressionStats(User $user): array |
| 37 | { |
| 38 | $skillProgressions = $this->skillProgressionModel->where('status', 'active')->get(); |
| 39 | |
| 40 | $criterias = []; |
| 41 | |
| 42 | foreach ($skillProgressions as $progression) { |
| 43 | if (empty($progression->scorecard_config) || ! is_array($progression->scorecard_config)) { |
| 44 | continue; |
| 45 | } |
| 46 | |
| 47 | foreach ($progression->scorecard_config as $config) { |
| 48 | $projects = $this->projectModel->where('user_id', $user->id)->where('type', $progression->type)->get(); |
| 49 | |
| 50 | foreach ($projects as $project) { |
| 51 | $progressions = $project->progression ?? []; |
| 52 | |
| 53 | $progress = collect($progressions)->first(function ($prog) use ($config) { |
| 54 | return $prog['name'] === $config['name']; |
| 55 | }); |
| 56 | |
| 57 | $existentCriteria = collect($criterias)->first(function ($crit) use ($config, $progression) { |
| 58 | return $crit['name'] === $config['name'] && $crit['type'] === $progression->type; |
| 59 | }); |
| 60 | |
| 61 | if ($existentCriteria) { |
| 62 | $existentCriteria['score'] = ($existentCriteria['score'] + ($progress['score'] ?? 0)) / 2; |
| 63 | } else { |
| 64 | $criterias[] = [ |
| 65 | 'type' => $progression->type, |
| 66 | 'name' => $config['name'], |
| 67 | 'score' => $progress['score'] ?? 0, |
| 68 | ]; |
| 69 | } |
| 70 | } |
| 71 | } |
| 72 | } |
| 73 | |
| 74 | return $criterias; |
| 75 | } |
| 76 | |
| 77 | /** |
| 78 | * Get progression stats for a specific user and call type from UserRolePlayProgression. |
| 79 | * |
| 80 | * Returns overall score, per-section scores, trend data (last 20 sessions), |
| 81 | * session count, and last session timestamp. When a period is supplied, |
| 82 | * entries are filtered by date window and sections/overall are recomputed |
| 83 | * as straight means over the filtered window — aligning the scorecard |
| 84 | * breakdown, radar, and trend with the top-card Success Rate (also a |
| 85 | * plain mean for the selected period). Without a period filter the |
| 86 | * response falls back to the pre-computed EMA averages for backwards |
| 87 | * compatibility with existing consumers. |
| 88 | * |
| 89 | * @param string $userId The user's ID |
| 90 | * @param string $callType The call type (e.g., 'cold-call', 'discovery-call') |
| 91 | * @param string|null $period Optional period filter: 'thisWeek', 'thisMonth', or 'allTimes' |
| 92 | * @return array{overall: float, sections: array, trend: array, session_count: int, last_session: string|null} |
| 93 | */ |
| 94 | public function getProgressionStatsByCallType(string $userId, string $callType, ?string $period = null): array |
| 95 | { |
| 96 | $progression = UserRolePlayProgression::where('user_id', $userId) |
| 97 | ->where('call_type', $callType) |
| 98 | ->first(); |
| 99 | |
| 100 | if (! $progression) { |
| 101 | return ['overall' => 0, 'sections' => [], 'trend' => [], 'session_count' => 0, 'last_session' => null]; |
| 102 | } |
| 103 | |
| 104 | // Build a name → weight lookup from the user's resolved scorecard so |
| 105 | // the dashboard can render "earned / weight" denominators instead of |
| 106 | // a hardcoded "/100". The resolver walks the company/user/system |
| 107 | // hierarchy so this stays consistent with how scores are calculated. |
| 108 | $resolved = $this->scorecardResolver->resolve($userId, $callType); |
| 109 | $weightByName = []; |
| 110 | foreach ($resolved['scorecard'] as $sectionConfig) { |
| 111 | $name = $sectionConfig['name'] ?? null; |
| 112 | if ($name !== null && isset($sectionConfig['weight'])) { |
| 113 | $weightByName[$name] = (float) $sectionConfig['weight']; |
| 114 | } |
| 115 | } |
| 116 | // Call Duration Adherence is a mechanical section injected post-LLM |
| 117 | // (not part of the scorecard config). Include it so the dashboard |
| 118 | // renders the section with its proper weight denominator. |
| 119 | $weightByName['Call Duration Adherence'] = (float) \App\Jobs\ProcessRolePlaySessionAsyncJob::DURATION_ADHERENCE_WEIGHT; |
| 120 | |
| 121 | [$startDate, $endDate] = $this->resolveProgressionPeriodRange($period); |
| 122 | |
| 123 | // Resolve each entry's authoritative date from the underlying |
| 124 | // role_play_conversations record. Progression entries store |
| 125 | // `date = now()` at append time, so any backfill/reprocess makes |
| 126 | // all entries appear "recent" and breaks period filtering. |
| 127 | // We look up the real created_at via session_id and annotate the |
| 128 | // entries with `_resolved_date` (a Carbon instance) for sorting, |
| 129 | // filtering, trend rendering and last_session reporting. |
| 130 | $entries = collect($progression->entries ?? []); |
| 131 | $sessionIds = $entries->pluck('session_id') |
| 132 | ->filter() |
| 133 | ->map(fn ($id) => (string) $id) |
| 134 | ->unique() |
| 135 | ->values() |
| 136 | ->all(); |
| 137 | |
| 138 | $conversationDates = []; |
| 139 | if (! empty($sessionIds)) { |
| 140 | $conversations = $this->conversationModel |
| 141 | ->whereIn('_id', $sessionIds) |
| 142 | ->get(['_id', 'created_at']); |
| 143 | foreach ($conversations as $conv) { |
| 144 | $conversationDates[(string) $conv->_id] = $conv->created_at |
| 145 | ? Carbon::parse($conv->created_at) |
| 146 | : null; |
| 147 | } |
| 148 | } |
| 149 | |
| 150 | $allEntries = $entries->map(function ($entry) use ($conversationDates) { |
| 151 | $sessionId = isset($entry['session_id']) ? (string) $entry['session_id'] : null; |
| 152 | $resolved = $sessionId && isset($conversationDates[$sessionId]) |
| 153 | ? $conversationDates[$sessionId] |
| 154 | : null; |
| 155 | if ($resolved === null && ! empty($entry['date'])) { |
| 156 | try { |
| 157 | $resolved = Carbon::parse($entry['date']); |
| 158 | } catch (\Exception $e) { |
| 159 | $resolved = null; |
| 160 | } |
| 161 | } |
| 162 | $entry['_resolved_date'] = $resolved; |
| 163 | |
| 164 | return $entry; |
| 165 | }) |
| 166 | ->sortBy(fn ($e) => $e['_resolved_date'] ? $e['_resolved_date']->timestamp : 0) |
| 167 | ->values(); |
| 168 | |
| 169 | $filteredEntries = ($startDate || $endDate) |
| 170 | ? $allEntries->filter(function ($entry) use ($startDate, $endDate) { |
| 171 | $date = $entry['_resolved_date'] ?? null; |
| 172 | if ($date === null) { |
| 173 | return false; |
| 174 | } |
| 175 | if ($startDate && $date->lt($startDate)) { |
| 176 | return false; |
| 177 | } |
| 178 | if ($endDate && $date->gt($endDate)) { |
| 179 | return false; |
| 180 | } |
| 181 | |
| 182 | return true; |
| 183 | })->values() |
| 184 | : $allEntries; |
| 185 | |
| 186 | if ($period !== null) { |
| 187 | $sectionsAgg = []; |
| 188 | $overallSum = 0.0; |
| 189 | $overallCount = 0; |
| 190 | foreach ($filteredEntries as $entry) { |
| 191 | $overallSum += (float) ($entry['overall_score'] ?? 0); |
| 192 | $overallCount++; |
| 193 | foreach (($entry['sections'] ?? []) as $section) { |
| 194 | $name = $section['name'] ?? null; |
| 195 | if ($name === null) { |
| 196 | continue; |
| 197 | } |
| 198 | if (! isset($sectionsAgg[$name])) { |
| 199 | $sectionsAgg[$name] = ['sum' => 0.0, 'count' => 0]; |
| 200 | } |
| 201 | $sectionsAgg[$name]['sum'] += (float) ($section['score'] ?? 0); |
| 202 | $sectionsAgg[$name]['count']++; |
| 203 | } |
| 204 | } |
| 205 | |
| 206 | $overall = $overallCount > 0 ? round($overallSum / $overallCount, 1) : 0; |
| 207 | |
| 208 | // Preserve scorecard config order; append any unknown sections at |
| 209 | // the end so new/removed config doesn't silently drop data. |
| 210 | $sections = []; |
| 211 | foreach (array_keys($weightByName) as $name) { |
| 212 | if (isset($sectionsAgg[$name])) { |
| 213 | $agg = $sectionsAgg[$name]; |
| 214 | $sections[] = [ |
| 215 | 'name' => $name, |
| 216 | 'score' => round($agg['sum'] / $agg['count'], 1), |
| 217 | 'weight' => $weightByName[$name], |
| 218 | ]; |
| 219 | unset($sectionsAgg[$name]); |
| 220 | } |
| 221 | } |
| 222 | // Only include remaining entries that match a known section name. |
| 223 | // Criteria-level entries (e.g. "Opening Line", "Listening Skills") |
| 224 | // leak into progression data but should NOT appear in the dashboard |
| 225 | // breakdown — only top-level sections belong there. |
| 226 | foreach ($sectionsAgg as $name => $agg) { |
| 227 | if (! isset($weightByName[$name])) { |
| 228 | continue; |
| 229 | } |
| 230 | $sections[] = [ |
| 231 | 'name' => $name, |
| 232 | 'score' => round($agg['sum'] / $agg['count'], 1), |
| 233 | 'weight' => $weightByName[$name], |
| 234 | ]; |
| 235 | } |
| 236 | } else { |
| 237 | $current = $progression->current_averages ?? []; |
| 238 | $sections = collect($current['sections'] ?? []) |
| 239 | ->filter(fn ($score, $name) => isset($weightByName[$name])) |
| 240 | ->map(fn ($score, $name) => [ |
| 241 | 'name' => $name, |
| 242 | 'score' => round($score, 1), |
| 243 | 'weight' => $weightByName[$name], |
| 244 | ]) |
| 245 | ->values() |
| 246 | ->all(); |
| 247 | $overall = round($current['overall'] ?? 0, 1); |
| 248 | } |
| 249 | |
| 250 | $trendEntries = $filteredEntries->take(-20)->values(); |
| 251 | $trend = $trendEntries->map(fn ($e) => [ |
| 252 | 'date' => $e['_resolved_date'] ? $e['_resolved_date']->toIso8601String() : ($e['date'] ?? null), |
| 253 | 'score' => $e['overall_score'], |
| 254 | ])->all(); |
| 255 | |
| 256 | $sessionCount = $period !== null |
| 257 | ? $filteredEntries->count() |
| 258 | : ($progression->session_count ?? 0); |
| 259 | |
| 260 | $lastFiltered = $filteredEntries->last(); |
| 261 | $lastSession = $period !== null |
| 262 | ? ($lastFiltered && $lastFiltered['_resolved_date'] |
| 263 | ? $lastFiltered['_resolved_date']->toIso8601String() |
| 264 | : ($lastFiltered['date'] ?? null)) |
| 265 | : $progression->last_session_at; |
| 266 | |
| 267 | return [ |
| 268 | 'overall' => $overall, |
| 269 | 'sections' => $sections, |
| 270 | 'trend' => $trend, |
| 271 | 'session_count' => $sessionCount, |
| 272 | 'last_session' => $lastSession, |
| 273 | ]; |
| 274 | } |
| 275 | |
| 276 | /** |
| 277 | * Resolve the [$start, $end] Carbon window for a progression period filter. |
| 278 | * |
| 279 | * @param string|null $period 'thisWeek', 'thisMonth', 'allTimes', or null |
| 280 | * @return array{0: \Carbon\Carbon|null, 1: \Carbon\Carbon|null} |
| 281 | */ |
| 282 | private function resolveProgressionPeriodRange(?string $period): array |
| 283 | { |
| 284 | return match ($period) { |
| 285 | 'thisWeek' => [now()->startOfWeek(), now()->endOfWeek()], |
| 286 | 'thisMonth' => [now()->startOfMonth(), now()->endOfMonth()], |
| 287 | default => [null, null], |
| 288 | }; |
| 289 | } |
| 290 | |
| 291 | /** |
| 292 | * @param array<string>|null $projectIds Optional project IDs to filter by (for call type filtering) |
| 293 | * @param array<string>|null $sessionIds Optional conversation IDs to filter by. When provided, |
| 294 | * takes precedence over $projectIds — use this for |
| 295 | * progression-driven call_type filtering that remains |
| 296 | * stable across persona renames/deletions. |
| 297 | * @return array{conversationsCount: int, practiceTimeSeconds: int|float, averageScore: float} |
| 298 | */ |
| 299 | public function getConversationStatsForPeriod(User $user, ?Carbon $startDate, ?Carbon $endDate, ?array $projectIds = null, ?array $sessionIds = null): array |
| 300 | { |
| 301 | $query = $this->conversationModel->where('user_id', $user->id); |
| 302 | |
| 303 | if ($sessionIds !== null) { |
| 304 | $query->whereIn('_id', $sessionIds); |
| 305 | } elseif ($projectIds !== null) { |
| 306 | $query->whereIn('project_id', $projectIds); |
| 307 | } |
| 308 | |
| 309 | if ($startDate && $endDate) { |
| 310 | $query->where('created_at', '>=', new UTCDateTime(strtotime($startDate->toDateString()) * 1000)) |
| 311 | ->where('created_at', '<=', new UTCDateTime(strtotime($endDate->toDateString()) * 1000)); |
| 312 | } elseif ($endDate) { |
| 313 | $query->where('created_at', '<', new UTCDateTime(strtotime($endDate->toDateString()) * 1000)); |
| 314 | } |
| 315 | |
| 316 | return [ |
| 317 | 'conversationsCount' => $query->clone()->count() ?? 0, |
| 318 | 'practiceTimeSeconds' => $query->clone()->sum('duration') ?? 0, |
| 319 | 'averageScore' => round($query->clone()->avg('score') ?? 0, 2), |
| 320 | ]; |
| 321 | } |
| 322 | |
| 323 | /** |
| 324 | * @param array<string>|null $projectIds Optional project IDs to filter by (for call type filtering) |
| 325 | * @param array<string>|null $sessionIds Optional conversation IDs to filter by. Takes precedence |
| 326 | * over $projectIds when set (progression-driven filtering). |
| 327 | * @return array{conversationsCount: float, practiceTimeSeconds: float, averageScore: float} |
| 328 | */ |
| 329 | public function getHistoricalWeeklyAverageStats(User $user, ?array $projectIds = null, ?array $sessionIds = null): array |
| 330 | { |
| 331 | $historicalQuery = $this->conversationModel->where('user_id', $user->id) |
| 332 | ->where('created_at', '<', now()->startOfWeek()->subWeek()); |
| 333 | |
| 334 | if ($sessionIds !== null) { |
| 335 | $historicalQuery->whereIn('_id', $sessionIds); |
| 336 | } elseif ($projectIds !== null) { |
| 337 | $historicalQuery->whereIn('project_id', $projectIds); |
| 338 | } |
| 339 | |
| 340 | $firstRecord = $historicalQuery->clone()->orderBy('created_at', 'asc')->first(); |
| 341 | |
| 342 | if (! $firstRecord) { |
| 343 | return [ |
| 344 | 'conversationsCount' => 0, |
| 345 | 'practiceTimeSeconds' => 0, |
| 346 | 'averageScore' => 0, |
| 347 | ]; |
| 348 | } |
| 349 | |
| 350 | $lastRecordDate = $historicalQuery->clone()->orderBy('created_at', 'desc')->first()->created_at; |
| 351 | $totalWeeks = ($firstRecord->created_at->diffInWeeks($lastRecordDate) ?? 0) + 1; |
| 352 | |
| 353 | $totalConversations = $historicalQuery->clone()->count() ?? 0; |
| 354 | $totalPracticeTime = $historicalQuery->clone()->sum('duration') ?? 0; |
| 355 | |
| 356 | return [ |
| 357 | 'conversationsCount' => $totalWeeks > 0 ? $totalConversations / $totalWeeks : 0, |
| 358 | 'practiceTimeSeconds' => $totalWeeks > 0 ? $totalPracticeTime / $totalWeeks : 0, |
| 359 | 'averageScore' => round($historicalQuery->clone()->avg('score') ?? 0, 2), |
| 360 | ]; |
| 361 | } |
| 362 | |
| 363 | public function calculateEvolution(float $current, float $previous): float |
| 364 | { |
| 365 | if ($previous == 0) { |
| 366 | return $current > 0 ? 100.00 : 0.00; |
| 367 | } |
| 368 | |
| 369 | $evolution = (($current - $previous) / $previous) * 100; |
| 370 | |
| 371 | return round($evolution, 2); |
| 372 | } |
| 373 | |
| 374 | /** |
| 375 | * Resolve the session_id / project_id sets that belong to a given |
| 376 | * call_type for a user, from the authoritative UserRolePlayProgression |
| 377 | * record (not the live RolePlayProjects table — projects can be renamed |
| 378 | * or soft-deleted and the totals must still match /progression). |
| 379 | * |
| 380 | * Returns [null, null] when callType is empty or no progression exists, |
| 381 | * which the caller should interpret as "no call-type scoping". |
| 382 | * |
| 383 | * @return array{0: array<int, string>|null, 1: array<int, string>|null} |
| 384 | */ |
| 385 | public function resolveCallTypeScope(User $user, ?string $callType): array |
| 386 | { |
| 387 | if (! $callType) { |
| 388 | return [null, null]; |
| 389 | } |
| 390 | |
| 391 | $progression = UserRolePlayProgression::where('user_id', $user->id) |
| 392 | ->where('call_type', $callType) |
| 393 | ->first(); |
| 394 | |
| 395 | if (! $progression) { |
| 396 | return [[], []]; |
| 397 | } |
| 398 | |
| 399 | $entries = collect($progression->entries ?? []); |
| 400 | |
| 401 | $sessionIds = $entries->pluck('session_id') |
| 402 | ->filter() |
| 403 | ->map(fn ($id) => (string) $id) |
| 404 | ->unique() |
| 405 | ->values() |
| 406 | ->all(); |
| 407 | |
| 408 | $projectIds = $entries->pluck('project_id') |
| 409 | ->filter() |
| 410 | ->map(fn ($id) => (string) $id) |
| 411 | ->unique() |
| 412 | ->values() |
| 413 | ->all(); |
| 414 | |
| 415 | return [$sessionIds, $projectIds]; |
| 416 | } |
| 417 | |
| 418 | /** |
| 419 | * Fetch the most recent completed roleplay sessions for the dashboard |
| 420 | * "Recent Sessions" card, projected into the FE-consumed shape. |
| 421 | * |
| 422 | * @param array<int, string>|null $projectIds Optional project id filter. |
| 423 | * @param array<int, string>|null $sessionIds Optional session id filter (takes precedence). |
| 424 | * @return array<int, array{id:string,project_name:string,call_type:string,score:float,duration:int,created_at:string}> |
| 425 | */ |
| 426 | public function getRecentSessions(User $user, ?array $projectIds = null, ?array $sessionIds = null, int $limit = 5): array |
| 427 | { |
| 428 | $query = RolePlayConversations::where('user_id', $user->id) |
| 429 | ->where('status', 'done'); |
| 430 | |
| 431 | if ($sessionIds !== null) { |
| 432 | $query->whereIn('_id', $sessionIds); |
| 433 | } elseif ($projectIds !== null) { |
| 434 | $query->whereIn('project_id', $projectIds); |
| 435 | } |
| 436 | |
| 437 | $conversations = $query->orderBy('created_at', 'desc') |
| 438 | ->limit($limit) |
| 439 | ->get(); |
| 440 | |
| 441 | if ($conversations->isEmpty()) { |
| 442 | return []; |
| 443 | } |
| 444 | |
| 445 | $projectLookup = RolePlayProjects::withTrashed()->whereIn( |
| 446 | '_id', |
| 447 | $conversations->pluck('project_id')->filter()->unique()->values()->all() |
| 448 | )->get()->keyBy(fn ($p) => (string) $p->_id); |
| 449 | |
| 450 | return $conversations->map(function ($conversation) use ($projectLookup) { |
| 451 | $project = $projectLookup->get((string) $conversation->project_id); |
| 452 | |
| 453 | return [ |
| 454 | 'id' => (string) $conversation->_id, |
| 455 | 'project_name' => $project->name ?? 'Untitled', |
| 456 | 'call_type' => $project->type ?? '', |
| 457 | 'score' => (float) ($conversation->score ?? 0), |
| 458 | 'duration' => (int) ($conversation->duration ?? 0), |
| 459 | 'created_at' => optional($conversation->created_at)->toIso8601String() ?? '', |
| 460 | ]; |
| 461 | })->all(); |
| 462 | } |
| 463 | } |